Return of any goods must be authorised by the Seller and despatched, carriage paid, at the Purchaser’s risk if the goods are no longer wanted or required. Goods returned without our consent may not be accepted for credit. Credits for Returns are issued only when goods sent prove incorrect and not to order or if we expressly agree to accept them back, when we reserve the right to levy a 15% handling charge off our original invoice net price. Goods sent back for exchange or credit must be in a new and unused/saleable condition. Any request for the return of new goods must be made within 14 days of despatch date and invoice number must always be quoted. Goods supplied to special order are non refundable. Any request for the return of goods after 30 days will be dealt with on an order by order basis and in these circumstances we reserve the right to levy a 25% restocking charge. All goods returned must be accompanied by a Returns Authorisation Number.
In the unfortunate event we make a picking error and send the incorrect item please inform us as soon as possible and we will arrange collection and re-delivery.