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Terms and Conditions

1. Descriptive matter

General drawings, weights, dimensions and descriptive matter, are as accurate as possible; descriptions and illustrations contained in catalogues, price lists and other advertising matter are intended to present only a general description of the goods, and none of these may be taken as forming an integral part of any Tender or Contract.  Copyright of all Richmonds produced material, both illustrations and text, remains with them, and any unauthorised use is an infringement of copyright.

2. Guarantee

No warranties are given by the Seller, other than those specified by the manufacturers of the goods, the benefit of which can be passed to a Purchaser.  No warranty whatsoever is given to the quality, state, condition or fitness of second-hand or reconditioned goods.  No liability is accepted for any consequential loss or damage whatsoever, except in so far that liability for death or personal injury as a result or negligence cannot be excluded or limited.  No warranty or guarantee (express or implied) is given as to the fitness of any machine for any particular purpose and the Purchaser shall be deemed to have satisfied himself that the article purchased is suitable for the purpose for which it is intended.

3. Prices

All prices quoted are ex works unless otherwise stated, and may vary subject to market fluctuations and are those ruling at date of despatch.  The prices specified in any Contract, Order, Tender or amendment of Contract of Tender may be varied or revised by the Seller to reflect their current prices ruling at date of delivery.  Prices shown in the Trade Catalogue are net of carriage and VAT which will be charged where applicable. Prices on website are reflective of an online price. Prices are not therefore transferable in the shop at Haslemere and vice versa, so may differ.

4. Minimum Order

Our minimum order level is £15 net goods value. Smaller orders will be dealt with on an order-by-order basis where carriage charges will be applicable.

5. Delivery ex Works

Delivery of goods will take place ex Works Haslemere unless otherwise specified in writing by the purchaser and agreed by the Seller.

6. Delivery

Every endeavour is made to deliver goods on or before the estimated date of delivery, but the Seller will accept no responsibility or liability for any consequential loss following late delivery, for delay caused in whole or in part by strikes, lockouts, works breakdowns, fire, shortages of material or labour, inabilities of Sub Contractors, or delays by manufacturers or any other event of whatever nature beyond the Seller’s control.  The Seller shall also be relieved of any liabilities for delay whatsoever which includes the fulfilment of our obligations having been frustrated, prevented or impeded, as consequence of conforming to any statute, rules, regulations, order of requisitions issued by any government department, council or any other competent authority.

7. Non-receipt of goods

Liability for non-receipt of goods cannot be accepted unless the Carriers and Ourselves are notified within 7 days from date of despatch.

8. Loss or damage in transit

The Seller shall not be responsible for loss of or damage to goods in transit, unless they have, on the instructions and at the expense of the Purchaser’s, insured against loss or other risk, when the Seller will, on receipt of the purchaser’s indemnity, take all reasonable steps to recover from the Underwriters any loss or damage for which they might be liable.  Claims for loss from packages, damage, deviation, mis-delivery or delay must be made in writing to the carriers and ourselves within 3 days from date of delivery.

9. Cancellation

Orders placed cannot be cancelled, except with the Seller’s consent and on terms which will indemnify the Sellers against loss.

10. Conditions of Sale

The placing of any order confirms the Purchaser’s acceptance of our Terms of Business over-riding any others.

11. Return of Goods

Return of any goods must be authorised by the Seller and despatched, carriage paid, at the Purchaser’s risk if the goods are no longer required or wanted.  Goods returned without our consent may not be accepted for credit.  Credits for Returns are issued only when goods sent prove incorrect and not to order or if we expressly agree to accept them back, when we reserve the right to levy a 15% handling charge off our original invoice net price.  Goods sent back for exchange or credit must be in a new and unused/saleable condition.  Any request for the return of new goods must be made within 14 days of despatch date and invoice number must always be quoted.  Goods supplied to special order are non refundable.  Any request for the return of goods after 30 days will be dealt with on an order by order basis and in these circumstances we reserve the right to levy a 25% restocking charge.  All goods returned must be accompanied by a Returns Authorisation Number.

12. Payment

Terms are cash/cheque/credit card payment with order.  Cheques received for orders will be cleared before goods are despatched.  For Purchasers, who by agreement with the Seller, have a credit account, payment is due within 30 days of the invoice unless prior arrangements have been made.  Invoices subject to a settlement discount must be paid within the time specified to qualify for a discount being deducted, thereafter strictly net.  Discount may only be taken providing no other money due for payment is outstanding.  If the account becomes overdue credit arrangements may be cancelled and no further goods supplied unless on a CWO basis.  A credit account may be cancelled if the facility is not used within a twelve month period.  The property in goods sold to the Purchaser will remain with the Seller until paid for in full, notwithstanding that the risk will pass to the Purchaser on delivery.

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